Shape the direction of your entire business communication. MCUBE’s cloud telephony services deliver a range of inbound and outbound solutions that help streamline your business and give insight of your team’s performance through a real-time, dedicated dashboard. This replaces the demand of a traditional on-premise PBX hardware with scalable, structured communication through a hosted provider (UCaaS).
Build a winning strategy for your business communication process with MCUBE’s cloud telephony services. As a leading cloud telephony service provider in India, we help integrate your inbound or outbound communication requirements into the existing CRM through a hosted provider (UCaaS). Eliminating the need of maintaining outdated PBX hardware, our services streamline deployment, support workforce distribution, and make it easier to align with high-volume of calls as your business scales. This helps reduce downtime, enhancing business communication by ensuring 99.9% uptime with the support of multi-operator connectivity.
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Sign up for a plan as per your business requirements, which primarily involves team size, call volume, types of solution you want (inbound/ outbound), and specific features tailored to your needs.
Your business will be provided with virtual numbers, which would be either toll-free numbers or local mobile numbers, functioning as the primary point of contact for customers to reach you. This number will be mapped to the cloud platform.
Call flow management will be configured. This can be done by setting up extensions, IVR menus, call routing rules (department, priority, time), business hours, and call queues and escalation paths.
Softphone solutions will be installed on desktop or desk phones for agent onboarding to help them handle call flow efficiently. Each agent is created as a user within the admin panel and assigned a unique log in ID, department/ team, call handling permissions. Admins can also set up role-based access control.
Existing CRM, analytics, helpdesk or marketing platforms will be integrated. This integration ensures that all call activities like incoming calls, outgoing calls, call logs, recordings, and agent notes are automatically synced with customer records.
Calls will be automatically recorded and stored securely for future reference to help with quality checks, training, compliance, and dispute resolution. This helps businesses track and improve call quality in real time, enabling live call and agent performance monitoring, and call whispering or barge-in whenever necessary.
MCUBE's Cloud telephony can be easily scaled without any need of hardware upgradation. Your team can seamlessly add new agents, departments, numbers, or campaigns instantly, while updating call flows and routing rules based on evolving requirements.
Capabilities
At MCUBE, inbound calls are handled through single-level and multi-level intelligent IVR solution that greets callers, captures their intent via menu inputs, and routes them based on priority, parallel, or sequential distribution logic. Such a seamless management ensures every caller reaches the right department faster, reducing wait times and bounce rates.
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MCUBE’s autodialer facilitates outbound calling campaigns by automatically dialing numbers from a list, connecting only answered calls to agents. Combined with click-to-call from CRM or dashboards, it eliminates the hassle of manual dialing and increases agent talk time, helping teams focus on communication efficiency.
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Features provided by MCUBE’s cloud telephony services, such as the real-time dashboard and smart post-call analytics, help track call volumes, durations, peak hours, agent performance, and campaign outcomes. These insights allow businesses to identify bottlenecks, optimize call flows, and make data-driven decisions to improve ROI.
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Supervisors can monitor performance, review conversations from the live dashboard, and use recordings for training, compliance, and quality improvement, ensuring consistent customer experience across teams. MCUBE’s cloud telephony solution includes features where managers can go through agent availability and call status, and can join a live call when a situation demands immediate intervention.
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MCUBE integrates directly with your existing CRMs and helpdesk tools, helping sync call logs, recordings, and customer data automatically. Agents can view caller history instantly and initiate calls from within the CRM, which helps make tailor-made customer interaction and reduces manual work.
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Being fully cloud-based, MCUBE allows businesses to scale their number of agents, call volume, or campaigns instantly without the need of upgrading hardware. Remote or distributed teams can operate customer interaction via softphones from anywhere, while features like number masking and 99.9% uptime ensure secure, reliable communication at scale.
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Industries
As a clean replacement of traditional, hardware-bound PBX systems, MCUBE's hosted cloud calling solution works on an internet-based communication platform. PBX systems fail to manage high-volume of calls as your business scales.
Click-to-call helps employees call leads and customers directly from their CRM, helpdesk, or web dashboard with a single click. Sales and support teams lose time manually dialing numbers and switching between systems.
IVR and call routing helps callers reach the right team instantly through automated menus, intelligent routing rules, and sticky agents. Customers get frustrated by explaining the same things to different agents every time they call.
Businesses can review conversations for communication improvement by tracking performance metrics through live dashboards. Sales and support teams lack visibility into agent conversations and communication gaps during customer dealing.
Integrations
Click-to-call for outbound dialing, intelligent call logging, with real-time recordings, durations, and follow-ups.
Link call recordings, notes, and status updates and transcripts for audit-ready tracking.
Connect your existing numbers and routing setup to enable a scalable and centralized communication ecosystem.
Pricing
Cloud telephony pricing in India typically depends on usage, where businesses pay on a minute-basis for every inbound and outbound interaction. Additionally, other exclusive features, such as IVR set up, virtual numbers, call recording storage, API integration, multi-network support are also included in the pricing model. Pricing highly depends on:
Monthly call volume & minutes
Peak concurrent calls
Number of users
Customized features for your business needs
Testimonials
FAQ
Choosing a cloud telephony provider in India comes down to a few significant considerations, including your business requirements such as, your call volume and concurrency, your system integration, compliance, reliability, and ROI.
Compliance is a non-negotiable factor while choosing a cloud telephony provider in India. The requirement solely depends on the types of numbers you use and the countries you connect with. Common best practices include honoring consent and opt-out requests, limiting dialing to permitted hours, and clearly disclosing recording where it’s necessary.
Cloud telephony is a business communication solution that operates on an internet-based system to manage bulk volume of calls, without the requirement of a traditional on-premise PBX hardware. This means, businesses can manage communication using virtual numbers through web dashboards, mobile apps, or softphones.
A virtual number for business in India is a cloud-based, dialable phone number that doesn’t involve a physical SIM card or landline. Backed by the internet, this routes incoming calls to one or multiple mobile phones, landlines, call center agents, or departments, based on your personalized rules, helping your team seamlessly manage business operations from anywhere.
Cloud telephony integrations allow your phone system to integrate with CRM, helpdesk, ERP, websites, and internal tools using APIs and webhooks. To help automate call workflows and sync customer data, identify where call events should land (CRM, ticketing, BI), then map key events like inbound call, connected call, disposition, and recording link.
Cloud telephony pricing in India typically depends on usage, such as call type, monthly call volume, provider, telecom routes, and add-on features, such as virtual numbers, call recording storage, and API integration. The usage-based pricing models often involve payments for actual inbound or outbound talk time, occasionally alongside platform or rental fees.
VoIP is the underlying technology of making internet-based voice calls. SIP trunking is a method of connecting VoIP to your existing PBX system. Cloud telephony bundles VoIP or SIP with hosted features like virtual numbers, IVR, recording, analytics, and admin dashboards, so your business calling operation continues without managing PBX hardware.
Call masking APIs and click-to-call APIs are cloud telephony integrations that connect your existing platform, app, CRM, marketplace, or support system with business calling workflows. Identify the suitable platform for call events to integrate (CRM, ticketing, BI), then align major events like inbound call, connected call, disposition, and recording link.
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