FAQs

MCUBE is a cloud telephony platform that helps businesses manage their customer interactions through voice and voiceless tools.

Yes, MCUBE offers software that can be customized to suit any business size or requirement, from small startups to large-scale enterprises.

Yes, MCUBE provides toll-free numbers and virtual numbers as part of the inbound call management solutions.

MCUBE is a fully hosted cloud telephony solution accessible from anywhere without on-premise hardware.

Cloud telephony is a software solution which can power any voice communication. It helps to route calls through the internet, enabling flexible and scalable conversations.

Yes, cloud telephony is ideal for remote teams to make, receive, and manage customer interactions, ensuring services are accessible across diverse locations and teams simultaneously.

Yes, cloud telephony can be smoothly integrated with your CRM tools, ERPs and other business tools to streamline the workflows.

Yes, if you have a stable internet connection, cloud telephony delivers high-quality, reliable communication over calls.

Yes, MCUBE gives the option to record custom IVR greetings or upload pre-recorded audio to ensure a personalized message for each business.

Yes, MCUBE allows you to create multiple flows for each of your numbers. It helps to offer a tailored menu and routing for each line.

MCUBE allows you to create multi-level IVR menus based on your business requirements, helping callers navigate efficiently and reach the right resolution faster.

Yes. With MCUBE IVR, callers are guided directly to the right department or information, reducing wait times, minimizing call transfers, and significantly lowering overall call handling time.

The MCUBE IVR phone service is an automated call routing system that guides callers to the right department or information using your existing phone setup.

An IVR call with MCUBE could be when a caller dials your number, hears a menu like “Press 1 for Sales, 2 for Support,” and is automatically routed to the correct team without needing a live operator.

There are many IVR providers, but MCUBE stands out for its easy-to-use interface, multi-level menu options, and seamless CRM integration, helping businesses automate calls and improve customer experience efficiently.

MCUBE offers three different modes of auto dialers, including preview, predictive and progressive autodialers. Each one is designed to match different campaign needs.

Predictive dialing automatically estimates agent availability and call outcomes using call analysis. It dials multiple numbers in advance and connects only answered calls to agents, reducing idle time and increasing talk time.

Yes, MCUBE allows you to securely upload your own contact lists in supported formats, making it easy to run targeted outbound campaigns.

Yes, MCUBE auto dialers can be configured for specific campaigns with dedicated contact lists, scripts, and dialing modes. You can also schedule campaigns to run at chosen times, ensuring calls go out when they’re most effective.

Auto dialers are legal when used in compliance with telecom regulations, including obtaining user consent and respecting Do Not Disturb (DND) lists.

An auto dialer is a software system that automatically dials phone numbers from a list and connects answered calls to a live agent or a recorded message.

Automated dialing is the process of using software to automatically place outbound calls without manual dialing by agents.

No. MCUBE’s pricing is fully transparent, with no hidden charges; the plan details reflect the total cost payable.

MCUBE offers flexible payment options: annual, half-yearly, or quarterly, so you can choose what suits your business best.

Yes. MCUBE provides detailed invoices and usage summaries for complete transparency and easy accounting.