29th JAN, 2026
AI–Human Harmony in Action: Redefining Customer Experience
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Webinar
Cloud Telephony Meets Conversational AI: A Game Changer for Modern Enterprises
Key Topics Covered
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01
Converging Cloud Telephony & Conversational AI
Unpacking the tech stack powering next-gen customer interactions.
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02
Voice Bots & Post-Call Intelligence
Live automation meets deep insight across every call lifecycle.
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03
AI-Driven Sales Acceleration
Leverage voice data to detect intent, shorten cycles, and close faster.
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04
Composable Communication Architecture
Design scalable, insight-rich systems that unify telephony, CRM, and AI.
About The Speaker
With a career spanning nearly three decades, Mr. Vikas Gupta is a distinguished technologist who blends deep technical acumen with strategic business vision. An alumnus of IIT-BHU and an MBA graduate from the Sri Sathya Sai Institute of Higher Learning, he has held leadership roles at global technology giants including Infosys, NetApp, CSC, Trilogy, Unisys, and Sapiens.
His experience leading large-scale digital transformation programs across the US, Europe, and South Asia has been consistently anchored in customer-centric innovation. At MCUBE, he now drives the company’s vision to reimagine business telephony, making it AI-powered, insight-driven, and built for human connection.
In this session, Mr. Gupta brings unparalleled expertise at the intersection of AI, cloud, and enterprise communication.
Past Webinar
29th JAN, 2026
AI–Human Harmony in Action: Redefining Customer Experience
Watch Now
26-DEC-2025
Transforming Customer Conversations Into Revenue: The Power of AI Post-Call Analytics
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23-SEP-2025
Automate. Connect. Convert: Driving Sales with CRM + Cloud Telephony Automation
Watch Now
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