29th JAN, 2026
AI–Human Harmony in Action: Redefining Customer Experience
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Webinar
Revolutionizing Customer-Centric Marketing: Leadership Strategies for CXOs
Key Topics Covered
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01
The Shift Toward Customer-Centric Strategies
Understanding the evolution from product-centric to customer-centric marketing and its significance for business growth.
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02
Leveraging AI and Automation for Marketing Optimization
How AI and automation enhance customer insights, improve targeting, and optimize marketing efforts.
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03
Building a Seamless Omnichannel Experience
Integrating customer interaction across channels to ensure a consistent and personalized experience.
About The Speaker
Mr Amit Gujral is a marketing leader with over 28 years of brand and product marketing expertise across diverse industries. Known for his strategic acumen, he has played a crucial role in shaping go-to-market strategies, driving user acquisition, and optimizing customer engagement through innovative campaigns and digital transformation. As the former Chief Marketing Officer at JK Tyres, Mr Gujral enhanced brand value and market positioning. Prior to this, he held the same position at LG Electronics for over a decade, guiding numerous award-winning campaigns and successful product launches.
Past Webinar
29th JAN, 2026
AI–Human Harmony in Action: Redefining Customer Experience
Watch Now
26-DEC-2025
Transforming Customer Conversations Into Revenue: The Power of AI Post-Call Analytics
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23-SEP-2025
Automate. Connect. Convert: Driving Sales with CRM + Cloud Telephony Automation
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